Booking Terms & Conditions
Please check your reservation carefully and contact us if any of your details need amending. Your booking is not confirmed until the required deposit has been paid in full.
Kindly note that check-in time is from 2:00pm for all accommodation. Check-out time is 10:00am for all accommodation. Earlier arrival and later times can be arranged, subject to availability, charges may apply. Office hours may vary so please check at the time of booking. If you are arriving outside of office hours, please contact us to discuss the late arrival procedure.
What do I need to bring?
- Generally, all linen is provided for your convenience. Please note: this may vary by location. We recommend that you check with Park directly prior to arrival.
- Extra linen and towels are also available at reception for a small fee. Please speak to our friendly front office team to arrange.
- Laundry facilities provided in the park and detergent available from reception at a small fee.
- BYO pool towel.
When will my room be serviced?
- All rooms will have towels changed on average every 4 days
- All rooms will have a linen change and service on average every week.
- Servicing is weekdays only unless otherwise requested.
- Additional services can be arranged by reception for a fee per service.
What is the cancellation policy for Low Season reservations?
- Date Changes – Subject to availability and incur an administration fee of $50 as well as any tariff difference.
- Date Changes must be confirmed 7 days prior to arrival or the cancellation fee is applicable.
- Cancellations more than 7 days prior to arrival incur an administration fee of $50
- Cancellations less than 7 days prior to arrival – an administration fee of 100% of 1 night’s stay.
- Changes or cancellations less than 1 day prior to arrival – no refund.
- This policy excludes peak and high season
What is the cancellation policy for Peak Season?
- Cancellations more than 30 days prior to arrival will be refunded 50% of the booking cost minus a $50 administration fee
- If cancellation is received less than 30 days prior to arrival, no refund will be issued.
- Bookings made on a promotional rate or using a promotional discount code will be non-refundable.
- Refunds will not be given for early departures, change of mind, cancellation on arrival or inclement weather.
Please note: Terms and Conditions may vary depending on location and seasonality. Please check on booking website or with park staff directly for any specific queries and concerns.