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Travel Information

COVID-19 Travel Update

At Secura Lifestyle Holiday Parks, we take the safety and well-being of our guests, team members and all who visit our Parks, seriously. We are actively monitoring Coronavirus (COVID-19) updates and carefully following Government-issued advice. You can access official health updates here.

We recommend that you keep up to date with the latest information available from the authorities. Details on guest conditions of entry are outlined here.

Secura Lifestyle very much appreciates your support, patience and cooperation as we all work together during this time.

COVID-Safe measures in place

Queensland – updated 25/08/2021

Travelling to Queensland

The following locations are currently declared COVID-19 hotspots:

  • Australian Capital Territory – all of the Australian Capital Territory.
  • New South Wales – all of New South Wales. New restrictions are now in place following the announcement of full statewide lock-down in NSW. NSW residents who live anywhere in the border zone can only enter Queensland for essential purposes.
  • Victoria – all of Victoria.

If you have been in a declared COVID-19 hotspot in the last 14 days you will not be allowed to enter Queensland, except for a limited range of people who can enter for essential purposes.

Declarations are required to enter Queensland from anywhere in Australia or New Zealand that is not a declared COVID-19 hotspot.

Queensland has two types of declarations, a Queensland Travel Declaration and a Queensland Border Declaration Pass.

Further information on declarations can be found here.

Advice to our QLD guests:  For guests affected by the latest travel restrictions and who need to make changes to existing reservations, please complete the Booking Change Request Form. Our Parks are committed to your health and safety. We recommend that guests have the Check-in Qld smartphone app downloaded prior to arrival. QR code scan is required at check-in.

New South Wales – updated 16/09/2021

Lockdown lifted in parts of Regional NSW including Mid Coast Council

Stay-at-home orders will be lifted for Bega, Blayney, Bogan, Cabonne, Dungog, Forbes, Muswellbrook, Narrabri, Parkes, Singleton, Snowy Monaro and Upper Hunter Local Government Areas (LGAs) from 1pm today (Thursday 16 September). Stay-at-home orders will, unfortunately, be introduced for the Albury and Lismore LGAs from 6pm today (Thursday) for one week, due to an increased COVID-19 public health risk.

Information on Regional NSW restrictions can be found here.

Note: A permit system to enter regional NSW will be introduced from 12.01am, Saturday, 21 August 2021. Further details here.

Current Lockdown in Greater Sydney extended

In response to the evolving Delta outbreak, NSW will extend the current lockdown in Greater Sydney until at least the end of September 2021. Greater Sydney will no longer include Shellharbour and the Central Coast. These areas are now subject to the same restrictions on Regional NSW.

Advice to our NSW guests: All Secura Lifestyle Holiday Parks in NSW are open and welcoming guests again.

For guests affected by the latest travel restrictions and who need to make changes to existing reservations, please complete the Booking Change Request Form. We are committed to maintaining a COVIDSafe environment for the health and safety of our guests and staff. To fast-track the check-in process, important information will be provided prior to arrival. We recommend that guests have the Service NSW smartphone app downloaded prior to arrival. QR code scan is required at check-in. 

Victoria – updated 15/09/2021

Regional Victoria Lockdown Lifted

The Victorian Government has announced that regional Victoria lockdown restrictions will be lifted from 11.59pm Thursday 9 September for all Local Government Areas (LGAs) other than Shepparton. The Greater Shepparton lockdown will end at 11:59pm Wednesday 15 September.

The five reasons to leave the home will be removed in regional Victoria (except the City of Ballarat). There will be no limit on the distance regional Victorians can travel from home – other than restrictions on entry to metropolitan Melbourne and Ballarat (which enter a seven-day lockdown from 11:59pm Wednesday 15 September).

Metropolitan Melbourne and Ballarat lockdown restrictions, including stay-at-home orders, will continue to remain in place. 

Updated Government Directions for New South Wales/Victoria Border

The Victorian Government has declared that all of New South Wales and the Australian Capital Territory are now red zones under Victoria’s travel permit system. This means the Victorian border is effectively closed to NSW and the ACT. The City of Wagga Wagga, Hay Shire Council, Lockhart Shire Council and Murrumbidgee Council will no longer be included in the cross-border bubble.

Travelling to Victoria

All arrivals into Victoria must apply for a travel permit at the Service Victoria website. For travel permit zone updates, the latest advice can be found here.

Advice to our Victorian guests:  From midnight Friday 10 September, BIG4 Borderland Wodonga will be open for single bookings for people who live in regional Victoria and are not residents of Shepparton.

For guests affected by the latest travel restrictions and who need to make changes to existing reservations, please complete the Booking Change Request Form. We are committed to maintaining a COVIDSafe environment for the health and safety of our guests and staff. To fast-track the check-in process, important information will be provided prior to arrival. We recommend that guests have the Service Victoria smartphone app downloaded prior to arrival. QR code scan is required at check-in.

Keeping You Safe and Healthy

For your safety and extra peace of mind, we have introduced a range of additional measures to ensure our current standards of cleanliness and hygiene are even more rigorous

  • All guests are provided with information prior to arrival outlining symptoms to look out for and preventive measures to help them minimise the risk of infection.
  • We are taking hygiene seriously and you can be confident that our Parks are being cleaned frequently and to the highest of standards, and that our staff are employing heightened levels of sanitation.
  • We’ve implemented the recommended precautionary operational measures of the Australian Government Department of Health to protect the health and safety of guests and team members.

If you have any questions, please do not hesitate to contact the park you are visiting.

Flexible Booking Policy

All Parks are required to comply with the Australian Consumer Law regarding refunds. For more information please see this advice and useful easy to read guide

Understanding that the situation is continually evolving, we are aiming to reduce any concerns by being flexible. If you are due to stay with us soon and need to make changes to existing reservations, please complete the Booking Change Request Form.