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Travel Information

COVID-19 Travel Update

At Secura Lifestyle Holiday Parks, we take the safety and well-being of our guests, team members and all who visit our Parks, seriously. We are actively monitoring Coronavirus (COVID-19) updates and carefully following Government-issued advice. You can access official health updates here.

We recommend that you keep up to date with the latest information available from the authorities. Details on guest conditions of entry are outlined here.

Secura Lifestyle very much appreciates your support, patience and cooperation as we all work together during this time.

COVID-Safe measures in place

New South Wales – updated 15/10/2021

NSW Freedoms Never Tasted So Sweet

NSW will open on Monday 11 October 2021 as the state passes the 70% double vaccination target. New rules are in place for fully vaccinated people in NSW.  You are fully vaccinated if you have had 2 doses of a COVID-19 vaccination or you have a medical exemption. Updated roadmap settings are available on nsw.gov.au.

We look forward to throwing open the doors and welcoming our Regional NSW guests again.

In accordance with the current Public Health Order, certain facilities may be reduced or unavailable at this time. This includes indoor recreation areas and restrictions on access to outdoor pools. We recommend guests contact the Park ahead of their stay, to confirm which facilities may be reduced at this time.

Update on Reopening NSW Roadmap - Holiday Travel from Greater Sydney

The Premier has announced that persons residing in Greater Sydney will not be allowed to take a holiday or undertake recreation (including day trips) outside Greater Sydney until Monday 1 November 2021.
The decision to delay these freedoms is due to low vaccination rates in some areas of regional NSW.
Greater Sydney includes the Blue Mountains, Central Coast, Wollongong and Shellharbour.

Advice to our NSW guests: All our NSW Holiday Parks are open and again welcoming back guests. For guests affected by the latest announcement regarding travel from Greater Sydney, and who need to make changes to existing reservations, please complete the Booking Change Request Form. We are committed to maintaining a COVIDSafe environment for the health and safety of our guests and staff. To fast-track the check-in process, important information will be provided prior to arrival. QR code scan is required at check-in. 

Victoria – updated 15/10/2021

Eased restrictions for Victorian border entry permits

The Victorian Government has announced changes to the Victorian Travel Permit System from 11.59pm  Tuesday 19 October.

The requirement that red zone permits were only available to Victorian residents re-entering Victoria is being removed. This means that people who are in NSW red zone, including people who aren’t Victorian residents, will now be able to apply for a red zone permit.

Those who are fully vaccinated entering Victoria on red zone permits will no longer need to quarantine for 14 days. People who are fully vaccinated and enter Victoria from a red zone will need a negative result from a test taken no more than 72 hours prior to entry. Once they enter, they must isolate, get tested again within 72 hours, and stay isolated until they get a negative result.

People entering Victoria from red zones who aren’t fully vaccinated (including those with medical exemptions) will need a negative result from a test taken no more than 72 hours prior to entry. Once they enter, they must quarantine for 14 days, get tested again within 72 hours of their entry, and again on Day 13 of their quarantine.

Fully vaccinated people arriving from orange zones will no longer be required to get tested and isolate until they receive a negative result. No requirements will apply to them other than the need to hold a valid permit. Orange zone conditions won’t change for people who aren’t fully vaccinated, including those with medical exemptions. Unvaccinated people arriving from an orange zone must isolate, get tested again within 72 hours, and stay isolated until they get a negative result.

Travelling to Victoria

All arrivals into Victoria must apply for a travel permit at the Service Victoria website. For travel permit zone updates, the latest advice can be found here.

Cross-Border Community Residents

Residents of the cross-border community who haven’t been in a red or extreme risk zone outside the cross-border area in the previous 14 days can cross the border and enter Victoria without a permit for any reason, including holiday travel. Cross-border community residents who enter Victoria must also not have been at a COVID-19 exposure site, directed to quarantine or self-isolate, have COVID-19 or any symptoms.

People traveling from the NSW cross border communities must comply with all Directions currently in place in Victoria, including restrictions for areas currently in lockdown.

Cross-border community residents and all regional Victorians can only enter an area in lockdown (such as metropolitan Melbourne) for limited reasons, including authorised work and permitted education, care and compassionate reasons, visiting an intimate partner, and necessary goods and services.

Advice to our Victorian guests:  We are committed to maintaining a COVIDSafe environment for the health and safety of our guests and staff. To fast-track the check-in process, important information will be provided prior to arrival. Guests are required to scan the QR code with the Service Victoria app on arrival.

Queensland – updated 5/10/2021

Travelling to Queensland

The following locations are currently declared COVID-19 hotspots:

  • Australian Capital Territory – all of the Australian Capital Territory.
  • New South Wales – all of New South Wales. 
  • Victoria – all of Victoria.

If you have been in a declared COVID-19 hotspot in the last 14 days you will not be allowed to enter Queensland, except for a limited range of people who can enter for essential purposes.

Border Zone Update
From 1am AEST 5 October there have been changes to the restricted border zone areas.

Declarations are required to enter Queensland from anywhere in Australia or New Zealand that is not a declared COVID-19 hotspot.

Queensland has two types of declarations, a Queensland Travel Declaration and a Queensland Border Declaration Pass.

Further information on declarations can be found here.

Advice to our QLD guests:  For guests affected by the latest travel restrictions and who need to make changes to existing reservations, please complete the Booking Change Request Form. Our Parks are committed to your health and safety. We recommend that guests have the Check-in Qld smartphone app downloaded prior to arrival. QR code scan is required at check-in.

Keeping You Safe and Healthy

For your safety and extra peace of mind, we have introduced a range of additional measures to ensure our current standards of cleanliness and hygiene are even more rigorous

  • All guests are provided with information prior to arrival outlining symptoms to look out for and preventive measures to help them minimise the risk of infection.
  • We are taking hygiene seriously and you can be confident that our Parks are being cleaned frequently and to the highest of standards, and that our staff are employing heightened levels of sanitation.
  • We’ve implemented the recommended precautionary operational measures of the Australian Government Department of Health to protect the health and safety of guests and team members.

If you have any questions, please do not hesitate to contact the park you are visiting.

Flexible Booking Policy

All Parks are required to comply with the Australian Consumer Law regarding refunds. For more information please see this advice and useful easy to read guide

Understanding that the situation is continually evolving, we are aiming to reduce any concerns by being flexible. If you are due to stay with us soon and need to make changes to existing reservations, please complete the Booking Change Request Form.